Terms of Service

Effective Date: January 1, 2026

Welcome to My Poncho! We're delighted that you've chosen to visit our website and explore our collection of quality green hooded rain gear. These Terms of Service are here to help you understand how we work together to make your experience with us as smooth and enjoyable as a rainy day spent dry under one of our ponchos.

We've written these terms in a straightforward way because we believe transparency builds trust. While this is a legal document, we've done our best to keep it friendly and easy to understand. Please take a few minutes to read through everything – it's important that we're both on the same page about how my-poncho.com operates.

1. Acceptance of Terms

By accessing and using my-poncho.com, you're agreeing to be bound by these Terms of Service, along with our Privacy Policy and any other guidelines we've posted on our website. Think of it as a friendly handshake that confirms we both understand the ground rules.

If you don't agree with any part of these terms, we completely understand – but it does mean you shouldn't use our website or purchase our products. We want all our customers to feel comfortable and confident when shopping with us.

These terms apply to everyone who visits our site, whether you're browsing, making a purchase, or just checking out what we have to offer. We may update these terms from time to time to reflect changes in our business or legal requirements, and we'll always post the most current version here with a new effective date.

2. Service Description

My Poncho specializes in providing high-quality green hooded rain ponchos through our online platform. Our website serves as your gateway to discovering, learning about, and purchasing our carefully crafted rain gear designed to keep you dry and comfortable in wet weather.

Here's what we offer through my-poncho.com:

A curated selection of green hooded ponchos in various sizes and styles
Detailed product information, including materials, sizing guides, and care instructions
Secure online ordering and payment processing
Customer support to answer your questions and address any concerns
Shipping and delivery services to bring our products to your doorstep

While we work hard to ensure our website is always available and functioning smoothly, we can't guarantee uninterrupted access. Sometimes maintenance is needed, or technical issues arise. We appreciate your patience during those rare moments when our site might be temporarily unavailable.

We strive to present our products as accurately as possible, but please note that colors may appear slightly different on various screens and devices. The green you see on your monitor might look a bit different from the green on your friend's tablet – that's just the nature of digital displays.

3. User Obligations and Account Responsibilities

We're excited to have you as part of the My Poncho community, and we trust you'll use our website responsibly. When you visit my-poncho.com, we ask that you:

Provide accurate and truthful information when placing orders or contacting us
Keep your account credentials (if you create an account) secure and confidential
Use the website only for lawful purposes related to browsing and purchasing our products
Respect our intellectual property and that of others
Refrain from attempting to disrupt or interfere with our website's functionality
Not use automated systems or software to extract data from our site without permission

If you create an account with us, you're responsible for all activity that occurs under your account. Please let us know immediately at [email protected] if you suspect any unauthorized use of your account.

When making a purchase, please ensure your payment information is accurate and that you have authorization to use the payment method provided. You're responsible for any charges incurred through your account or with your payment information.

4. Intellectual Property Rights

We've put a lot of heart and creativity into building My Poncho and our website. Everything you see on my-poncho.com – including our logo, product descriptions, photographs, graphics, website design, and content – is protected by intellectual property laws and belongs to My Poncho or our licensed partners.

You're welcome to browse our site and view our content for your personal, non-commercial use. However, you may not:

Copy, reproduce, or distribute our content without written permission
Use our brand name, logo, or trademarks in any way that might cause confusion
Modify or create derivative works based on our content
Use our images or descriptions for your own commercial purposes
Remove or alter any copyright notices or proprietary markings

If you're interested in using our content in ways beyond personal browsing, we'd love to hear from you. Please reach out to [email protected] to discuss permissions and licensing.

5. Product Orders and Pricing

When you place an order with us, you're making an offer to purchase our products at the prices displayed at the time of your order. We'll send you an order confirmation, but please note that this doesn't necessarily mean your order has been accepted – it's just confirming we've received it.

We reserve the right to decline or cancel any order for reasons including but not limited to:

Product availability issues
Errors in pricing or product information
Problems with payment authorization
Suspected fraudulent transactions

We do our absolute best to ensure all pricing information is accurate, but mistakes can occasionally happen. If we discover a pricing error on an order you've placed, we'll contact you right away to let you know and give you the option to proceed at the correct price or cancel your order for a full refund.

All prices are listed in the currency specified on our website and may be subject to applicable taxes and shipping fees, which will be clearly displayed before you complete your purchase.

6. Shipping and Delivery

We're committed to getting your green poncho to you as quickly and safely as possible. Shipping times and costs will be provided during the checkout process and may vary based on your location and chosen shipping method.

Once your order ships, we'll provide tracking information when available. Please note that delivery times are estimates and not guarantees – sometimes weather, carrier delays, or other factors beyond our control can affect delivery schedules.

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We encourage you to inspect your package upon arrival and contact us immediately at [email protected] if there are any issues.

7. Returns and Refunds

Your satisfaction matters to us. If you're not completely happy with your purchase, please refer to our separate Return Policy available on our website for detailed information about returns, exchanges, and refunds.

Generally speaking, we want you to love your poncho, and if something isn't right, we'll work with you to make it better. The specific terms of our return policy will govern any return or refund situations.

8. Limitation of Liability

While we stand behind the quality of our products and strive to provide excellent service, we need to be clear about the limits of our legal responsibility. This is one of those sections where legal language is necessary to protect both of us.

My Poncho and its owners, employees, and partners provide this website and our products "as is" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We won't be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. This includes, but isn't limited to, loss of profits, data, or other intangible losses, even if we've been advised of the possibility of such damages.

Our total liability to you for any claims arising from your use of our website or purchase of our products shall not exceed the amount you paid for the product in question, or $100, whichever is less.

Some jurisdictions don't allow certain limitations on warranties or liability, so some of these limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

9. Indemnification

You agree to defend, indemnify, and hold harmless My Poncho, its owners, employees, contractors, and partners from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our website, violation of these terms, or infringement of any rights of another party.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our collection, use, and protection of your data are governed by our Privacy Policy, which you can find on our website.

By using my-poncho.com, you consent to our collection and use of your information as described in our Privacy Policy. We encourage you to review it carefully to understand how we handle your data.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services that we don't own or control. We're not responsible for the content, privacy policies, or practices of any third-party sites. When you leave my-poncho.com, we encourage you to read the terms and privacy policies of any site you visit.

12. Termination

While we hope you'll be a happy member of the My Poncho community for years to come, either of us can end this relationship at any time. You can simply stop using our website whenever you choose.

We reserve the right to suspend or terminate your access to my-poncho.com at our discretion, particularly if we believe you've violated these Terms of Service or engaged in fraudulent or harmful behavior. If we do terminate your access, any outstanding obligations (like payment for products ordered) will remain in effect.

13. Dispute Resolution

We're committed to resolving any issues amicably. If you have a concern or dispute, please contact us first at [email protected] so we can work together to find a solution. Most problems can be resolved through friendly communication.

If we can't resolve a dispute informally, you agree that any legal action must be brought within one year of the claim arising. This helps ensure that disputes are addressed while information and memories are fresh.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which My Poncho operates, without regard to its conflict of law provisions. Any legal proceedings related to these terms shall be brought exclusively in the courts of that jurisdiction, and you consent to personal jurisdiction there.

15. Severability and Waiver

If any provision of these Terms of Service is found to be unenforceable or invalid by a court, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these terms doesn't constitute a waiver of that right or provision. We're not giving up our rights just because we don't immediately act on every violation.

16. Entire Agreement

These Terms of Service, along with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and My Poncho regarding your use of my-poncho.com and supersede any prior agreements or understandings.

17. Changes to Terms

As our business grows and evolves, we may need to update these Terms of Service. When we make changes, we'll post the updated terms on this page with a new effective date. We encourage you to review these terms periodically to stay informed.

Your continued use of my-poncho.com after any changes indicates your acceptance of the new terms. If you don't agree with the updated terms, please discontinue using our website.

18. Contact Us

We're here to help and always happy to hear from you! If you have any questions, concerns, or feedback about these Terms of Service or anything else related to My Poncho, please don't hesitate to reach out.

You can contact us at:

Email: [email protected]

We'll do our best to respond to your inquiry promptly. Your satisfaction and understanding are important to us, and we're committed to maintaining open, friendly communication with everyone in our community.

Thank you for taking the time to read our Terms of Service. We're grateful for your trust in My Poncho, and we look forward to keeping you dry and comfortable with our quality green hooded rain gear!