Privacy Policy

Effective Date: January 2026

Welcome to My Poncho! We're so glad you've found your way to our corner of the internet, where we're passionate about keeping you dry and comfortable in style. Just as we carefully craft each green hooded poncho to protect you from the elements, we're equally committed to protecting something even more precious—your personal information and privacy.

Think of this Privacy Policy as a friendly conversation over a warm cup of tea on a rainy afternoon. We want to share with you, in plain and honest terms, how we handle your information when you visit my-poncho.com or purchase one of our beloved green ponchos. We believe transparency is like a good rain poncho—it should cover everything clearly without any hidden gaps.

Our Story and Commitment to You

Before we dive into the details, let us share why privacy matters so much to us. When we started My Poncho, we imagined a community of rain-loving adventurers, urban explorers, and practical folks who refuse to let a little weather dampen their spirits. You're not just customers to us; you're part of our poncho family. And just like we wouldn't share family secrets at the town square, we treat your personal information with the same respect and care we'd want for our own.

The Information We Gather Along Your Journey

When you visit our website and explore our collection of quality green hooded rain gear, we collect certain pieces of information that help us serve you better. Let us walk you through what we gather and why each piece matters to your poncho-purchasing experience.

Information You Share With Us Directly

When you decide to bring one of our green ponchos into your life, you'll share some personal details with us. This is the information you knowingly provide, like when you're filling out an order form or reaching out to ask us a question:

Your name and contact details – We need to know who you are and where to send your wonderful new poncho! This includes your email address, shipping address, and phone number.
Payment information – While we don't actually store your full credit card details on our servers (more on that later), we do process payment information securely to complete your purchase.
Account information – If you create an account with us, you'll choose a password and might share preferences about poncho styles, sizes, and colors you love.
Communication records – When you email us at [email protected] with questions, compliments, or even concerns, we keep those conversations so we can provide you with consistent and helpful service.

Information We Collect Automatically

Like footprints in the rain, your visit to our website leaves certain digital traces that help us understand how people interact with My Poncho. This information is collected automatically through technology:

Device and browser information – We learn what type of device you're using, which browser you prefer, and your screen size so we can make sure our website looks beautiful whether you're shopping on your phone during your commute or browsing on your laptop at home.
IP address and location data – Your general location helps us understand where our poncho enthusiasts are located and ensures we show you the right shipping options and currency.
Website usage data – We track which pages you visit, how long you stay, and what catches your eye. It's like understanding the path you take through a store, helping us arrange things better for future visits.
Referral information – We like to know how you found us—whether a friend told you about us, you discovered us through a search engine, or you clicked on one of our social media posts.

How We Use Your Information to Serve You Better

Every piece of information you share with us has a purpose, like every stitch in your poncho serves to keep you dry. Here's the story of how we use what we collect:

Fulfilling Your Orders and Dreams

First and foremost, we use your information to get that perfect green poncho from our warehouse to your doorstep. This means processing your payment, packing your order with care, arranging shipping, and sending you updates about where your poncho is on its journey to you. We'll email you confirmations, tracking numbers, and delivery notifications so you're never left wondering.

Improving Your Shopping Experience

We're constantly learning and growing, just like a garden in the spring rain. Your browsing patterns and feedback help us understand what works and what doesn't. Maybe we'll discover that most people can't find our sizing guide easily, or that our product photos need better lighting. Your interactions guide us toward becoming better at what we do.

Staying Connected

If you've opted in to receive our newsletters (and we hope you do!), we'll share stories about poncho care, rainy day adventures, special offers, and new additions to our collection. We promise to make every email worth opening, like finding a surprise gift in your mailbox. You can always unsubscribe if our emails become too frequent for your taste.

Providing Customer Support

When you reach out to us with questions or concerns, we use your information to help solve problems, answer questions, and ensure you're completely satisfied with your My Poncho experience. We keep records of our conversations so that anyone on our team can pick up where another left off, giving you seamless support.

Protecting Our Community

We use information to detect and prevent fraud, ensure secure transactions, and protect both you and us from those who might try to take advantage of our warm, welcoming community. Think of it as the waterproof layer that keeps everything safe and dry.

Keeping Your Information Safe and Sound

Imagine your personal information as something precious you'd want to keep dry in a downpour—that's exactly how we treat it. We've implemented multiple layers of security, much like the multiple layers that make our ponchos so effective.

We use industry-standard SSL encryption to protect data transmitted between your browser and our servers. It's like sending your information through a secure, waterproof tunnel. Our payment processing is handled by trusted, PCI-compliant third-party services, meaning your credit card information never sits on our servers vulnerable to storms.

Our team members who have access to your personal information are trained in privacy practices and are bound by confidentiality agreements. We regularly update our security measures, much like maintaining the waterproof coating on a quality poncho, to ensure we're protected against new threats.

However, we must be honest with you—no system is completely impenetrable, just as no poncho can protect you in a hurricane. While we do everything in our power to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and to contact us immediately at [email protected] if you suspect any unauthorized access to your account.

Cookies and Similar Technologies

Let's talk about cookies—and no, not the kind you enjoy with tea on a rainy day! Website cookies are small text files that help us remember you and your preferences when you visit my-poncho.com.

We use several types of cookies, each serving a different purpose:

Essential cookies – These are the must-haves that make our website function properly. They remember what's in your shopping cart and keep you logged into your account as you browse.
Performance cookies – These help us understand how visitors use our site, which pages are most popular, and if any errors occur. They're anonymous and help us improve your experience.
Functionality cookies – These remember your preferences, like your preferred language or region, so you don't have to tell us every time you visit.
Marketing cookies – With your permission, these track your visits across websites and help us show you relevant advertisements for our green ponchos when you're browsing elsewhere online.

You can control cookies through your browser settings, though please know that disabling certain cookies might affect how smoothly our website works for you, like trying to use a poncho with some of the snaps undone.

Third-Party Services We Trust

Running My Poncho is a team effort, and sometimes that team includes trusted third-party services that help us deliver the best experience to you. These are our carefully chosen partners, each playing a specific role:

Payment processors – We work with secure payment gateways to handle transactions safely without storing your full payment details ourselves.
Shipping carriers – We share necessary delivery information with shipping companies to get your poncho to your door.
Email service providers – Our newsletter and transactional emails are sent through trusted email platforms that help us communicate with you effectively.
Analytics services – We use tools like Google Analytics to understand website traffic and user behavior in aggregate, anonymous form.
Customer service platforms – We may use help desk software to manage and improve our customer support.

We carefully vet all our partners and ensure they maintain privacy standards that align with our own values. We only share the minimum information necessary for them to perform their specific services, and we require them to protect your data just as we do.

Your Rights and Choices

Your information belongs to you, and you have important rights regarding how it's used. We want you to feel empowered and in control, like choosing exactly the right shade of green for your poncho.

Access and Correction

You have the right to know what personal information we hold about you and to request corrections if anything is inaccurate or outdated. Simply reach out to us at [email protected], and we'll provide you with a copy of your data or make the necessary updates.

Deletion

If you'd like us to delete your personal information, you can request this at any time. We'll honor your request, though we may need to retain certain information for legal or legitimate business purposes, such as completing transactions or complying with legal obligations.

Opt-Out of Marketing

While we'd love to stay in touch, we respect your inbox and your choices. Every marketing email we send includes an easy unsubscribe link. You can also contact us directly at [email protected] to manage your communication preferences.

Do Not Track

Some browsers offer "Do Not Track" signals. While we respect your privacy choices, our website doesn't currently respond to these signals due to the lack of industry-wide standards. However, you can control cookies and tracking through your browser settings.

Children's Privacy

While we love the idea of young adventurers staying dry in our ponchos, our website is designed for adults. We don't knowingly collect personal information from children under 13. If you're a parent and believe your child has provided us with personal information, please contact us immediately at [email protected], and we'll promptly delete it.

Changes to This Privacy Policy

Just as weather patterns change and poncho designs evolve, our Privacy Policy may need updates from time to time. We'll always post the most current version here on our website with a new effective date. If we make significant changes, we'll notify you via email or through a prominent notice on our website, giving you time to review the updates before they take effect.

International Visitors

Our green ponchos travel the world, and so might your information. If you're visiting us from outside our primary operating location, please be aware that your information may be transferred to, stored in, and processed in countries with different privacy laws than your own. By using our website, you consent to this transfer. Rest assured, wherever your information travels, we maintain the same high standards of protection.

Questions, Concerns, or Just Want to Chat?

We believe the best relationships are built on open communication and trust. If you have any questions about this Privacy Policy, concerns about how we handle your information, or if you'd like to exercise any of your privacy rights, we're here for you.

Think of us as your privacy umbrella—we're here to keep you covered and comfortable. Reach out to us at [email protected], and a real human being from our team will respond to you personally. We typically reply within 24-48 hours, though during particularly busy seasons (or storms!), it might take a little longer.

Thank you for trusting My Poncho with both your rain protection needs and your personal information. We don't take either responsibility lightly. Here's to staying dry, staying safe, and enjoying every rainy adventure that comes your way!

Stay dry and stay informed,
The My Poncho Team